Terms of Use

These Terms and Conditions describe the rules that govern your use of Bonanzino's online casino services in Canada. They explain the relationship between us and our users, set out responsibilities for account holders, and describe how we operate promotions, payments, and dispute handling. By registering or using the site you agree to these terms and any other policies that form part of your customer agreement with us.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. Only one account is permitted per person, household, device, or payment method. You must provide accurate, up-to-date information when registering and keep your contact and identity details current. We may suspend or close accounts and withhold funds if we suspect fraud, bonus abuse, chargebacks, or other breaches of these terms.

Eligibility requirements

To open and use an account you must be at least 18 years old or meet the minimum legal gambling age in your province. You must be located in a jurisdiction where our services are permitted and not listed among restricted countries in our registration flow. We reserve the right to refuse registration or restrict access for any user who does not meet these requirements.

Acceptable platform use

Users must not engage in illegal activity, attempt to manipulate games, use automated betting software, or circumvent geographic or security restrictions (including use of VPNs). Behaviour intended to farm loyalty points, exploit promotions, or otherwise gain unfair advantage may result in forfeiture of winnings and account closure. You must comply with any technical or behavioural rules published on the site when accessing games or services.

General bonus and promotion rules

Promotions, welcome bonuses, free spins, and cashback offers are subject to separate promotional terms that form part of these Terms and Conditions. Bonuses typically carry wagering requirements, contribution rules by game type, maximum bet limits while wagering is active, and expiry periods. We may void or reclaim bonus funds and related winnings if we suspect abuse, error, or non-compliance with promotion rules.

Deposits and withdrawals

Verification and checks

We require identity and address verification before certain withdrawals or as part of routine security checks. Expect to upload government ID and proof of address; additional source-of-funds documentation may be requested for large transactions. Verification is normally completed promptly once documents are provided.

Processing

Deposits are processed through the payment methods presented in the cashier and may be subject to limits set by your provider or by us. Withdrawals are paid to verified accounts only and may be subject to security reviews and internal processing times. We will publish applicable minimums, maximums, and processing guidance in the cashier section.

Dispute resolution

If you have an issue, contact customer support via the channels shown in your account. We aim to resolve disputes promptly and in good faith. Where disputes cannot be resolved directly, we may use independent mediation or the dispute resolution options referenced in our policies. Using our services does not override your legal rights under applicable Canadian consumer law.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Changes will be posted on the site and, where required by law, notified to you. Continued use of your account after changes are posted constitutes acceptance of the revised terms. If you do not accept updated terms, you should stop using the service and contact support for account closure options.