Contact our team
If you need help with questions, account issues, verification, deposits or withdrawals, our support team is here for you. We can assist with account-related queries, technical concerns, or general feedback, and you can reach us through live chat, email or phone. For KYC or payments enquiries, please have your account ID and any relevant documents ready to help us resolve your request faster. Our team supports Canadian players and will guide you through deposits and withdrawals.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email - usually replies within a few hours; KYC help available) |
| General enquiries | [email protected] (payments & account queries) |
| Affiliate enquiries | [email protected] (program & commissions) |
| Phone | +1 416 572 8491 |
| Working hours | Mon-Fri, 09:00-18:00 (EST) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line, include your account ID and up-to-date contact details, and attach any relevant files. Providing this information up front helps us avoid delays and resolve your request faster.
Contact Form
Response Time
Support response times: most inquiries are answered within one business day. Simple account, payment or login questions are usually resolved quickly, while complex cases such as KYC verification, chargebacks or security reviews may take longer depending on the issue and required checks. We aim to keep you updated throughout the process.
Feedback
We want to hear from you. If you have feedback, suggestions, or ideas to improve our site, please share them with us. Every submission is reviewed carefully by our team and helps shape updates to the site, promotions, and overall user experience. Your input matters and helps make the service better for players across Canada.