Contact Us
Need help? Our support team is ready to assist with account-related questions, technical concerns, payment queries, or general feedback. Contact us any time through live chat, email or phone for quick help with registration, KYC, deposits, withdrawals and responsible gambling tools. We aim for fast, practical responses tailored to players in Canada, and you can also request help from payments or VIP teams for account or loyalty queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email & phone) |
| General enquiries | [email protected] (typical response within 24-48 hours) |
| Affiliate enquiries | [email protected] (partners team, priority replies) |
| Phone | +1 416 732 4891 (voice & SMS, English support) |
| Working hours | 24/7 (chat); Mon-Fri, 09:00-18:00 ET (email/phone) |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. Providing this information helps our team review your case quickly and get back to you with any next steps.
Submit your enquiry
Response Time
Our support team aims to respond to most inquiries within one business day. For straightforward account or payment questions you can expect a quick reply; more complex matters, such as document checks or payment investigations, may take longer depending on their nature and the steps required. If you need faster help, try live chat for real-time assistance when available.
Feedback
We want to hear from you - send feedback, suggestions or ideas to help improve the site. Every message is read carefully by our team and used to refine features, promotions and the overall user experience. Your input helps shape future updates and fixes, so please share anything that would make playing on Bonanzino smoother and more enjoyable.