Responsible Gambling Policy

At Bonanzino we take responsible gambling seriously. We are committed to helping players in Canada enjoy gaming in a safe, controlled way. Our tools and policies are designed to protect player wellbeing, promote balanced play, and provide clear routes to get help if gambling stops being enjoyable.

Player protection principles

We prioritise player safety, privacy, and informed choice. We encourage responsible participation by making limits and support options easy to find and simple to use. We aim to detect and respond to risky behaviour early and to act in the best interests of players when concerns arise.

Activity-control tools

Account tools give you direct control over your play. You can set deposit limits, loss limits, session time limits, and cooling-off periods from your account settings. If you prefer, our support team can apply these controls on your behalf following a short verification process.

Deposit limits

You can set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits can be increased only after a mandatory waiting period and may require additional verification. Setting a lower limit is immediate and takes effect straight away.

Loss limits

Loss limits help you cap how much you can lose over a chosen period. Use loss limits to keep play within an amount you are comfortable with. These limits work alongside deposit controls and are adjustable through your account, subject to any waiting periods we apply.

Time limits and account breaks

Session time limits and short-term breaks are available to prevent extended play. Options typically include a brief time-out (for example, 24 hours) up to longer account breaks. During a break you will be unable to log in or place real-money bets until the selected period ends.

Self-exclusion

If you need a longer step back, self-exclusion lets you close your account for an extended period. Self-exclusion periods range from several months to permanent closure, and we will block access and all marketing during that time. We will provide information on how to re-open an account where applicable and the steps involved.

Recognising signs of problematic behaviour

Watch for signs such as chasing losses, spending more time or money than intended, neglecting work or family, or hiding gambling activity. If you or someone you know shows these signs, act early by using controls or seeking support.

Tips for staying in control

Set clear limits before you start, use deposit and loss caps, take regular breaks, never gamble with money needed for essentials, and avoid borrowing to play. Treat gambling as entertainment, not a way to make money.

Professional help and support organisations

If you need extra help, contact professional services in your province. For immediate guidance, consult local support lines and counselling services specialising in gambling-related issues. You can also reach out to our support team through your account for help enabling tools or finding local resources.